Refund and Return Policy

1. Return Policy Overview

Thank you for shopping at The Prime Shop BD. We strive to ensure our customers receive the best quality products. If you are not entirely satisfied with your purchase, we are here to help.

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.

2. Non-Returnable Items

Please note that certain items are strictly non-returnable and non-refundable for hygiene and safety reasons. These include:

• Perishable goods (e.g., food, flowers, or plants).
• Personal care goods (e.g., beauty products, cosmetics, innerwear).
• Customized or personalized items.
• Items on clearance or final sale.

3. How to Initiate a Return

To initiate a return, please contact our customer support team immediately. Provide your order number, details of the product, and the reason for the return. You can reach us at:

Email: Theprimeshopbd@gmail.com

Phone: 01791666838

Address: Doinik Bazar Road, 1996 Madhupur, Tangail.

4. Refunds Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (or via mobile banking/store credit as agreed upon). You will receive the credit within a certain amount of days, depending on your card issuer's policies or banking network procedures.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund, including shipping charges, at no additional cost to you.