Legal & Policies

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and The Prime Shop BD ("we," "us" or "our"), concerning your access to and use of the website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto.

You agree that by accessing the site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these terms, then you are expressly prohibited from using the site and you must discontinue use immediately.

2. Intellectual Property Rights

Unless otherwise indicated, the site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws.

3. User Representations

By using the Site, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update such registration information as necessary.
• You have the legal capacity and you agree to comply with these Terms and Conditions.
• You will not use the Site for any illegal or unauthorized purpose.

4. Products and Pricing

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

5. Purchases and Payment

We accept various forms of payment as displayed on the checkout page. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

6. Return Policy

Please review our Return Policy posted on the Site prior to making any purchases. All returns and exchanges are subject to the guidelines outlined in our specific Return Policy page.

7. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

The Prime Shop BD

Email: Theprimeshopbd@gmail.com

Phone: 01791666838

Address: Doinik Bazar Road, 1996 Madhupur, Tangail.

1. Return Policy Overview

Thank you for shopping at The Prime Shop BD. We strive to ensure our customers receive the best quality products. If you are not entirely satisfied with your purchase, we are here to help.

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.

2. Non-Returnable Items

Please note that certain items are strictly non-returnable and non-refundable for hygiene and safety reasons. These include:

• Perishable goods (e.g., food, flowers, or plants).
• Personal care goods (e.g., beauty products, cosmetics, innerwear).
• Customized or personalized items.
• Items on clearance or final sale.

3. How to Initiate a Return

To initiate a return, please contact our customer support team immediately. Provide your order number, details of the product, and the reason for the return. You can reach us at:

Email: Theprimeshopbd@gmail.com

Phone: 01791666838

Address: Doinik Bazar Road, 1996 Madhupur, Tangail.

4. Refunds Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (or via mobile banking/store credit as agreed upon). You will receive the credit within a certain amount of days, depending on your card issuer's policies or banking network procedures.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund, including shipping charges, at no additional cost to you.

1. Order Processing Time

Welcome to the Shipping and Delivery Policy of The Prime Shop BD. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods, such as sales events or holidays, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following general delivery estimates:

• Inside City (Local): 1 - 2 Business Days
• Outside City (Nationwide): 3 - 5 Business Days

Delivery delays can occasionally occur due to unforeseen circumstances, weather conditions, or courier issues. We appreciate your patience in such situations.

3. Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s) and courier details. The tracking number will be active within 24 hours. You can use this number on the respective courier's website to track the journey of your package.

4. In-Store Pickup

You can skip the shipping fees with free local pickup at our physical location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email/SMS when your order is ready along with instructions.

5. Damages and Missing Packages

If your order arrives damaged in transit, please save all packaging materials and damaged goods and contact us immediately so we can file a claim with the shipping carrier. We will arrange a replacement for you as swiftly as possible.

6. Contact Us

If you have any further questions regarding our shipping policies, please do not hesitate to contact us:

Email: Theprimeshopbd@gmail.com
Phone: 01791666838
Address: Doinik Bazar Road, 1996 Madhupur, Tangail.